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Privacy Policy

Introduction

This Privacy Policy explains how Scape (“Scape”, “we”, “us”, or “our”) collects, uses, and protects information when you use our website, dashboard, browser-based tools, and related services (collectively, the “Service”). By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.​

Scape is a business‑to‑business lead generation and enrichment tool. We help users discover publicly available business information and enrich it with contact details for legitimate outreach. This Privacy Policy describes how we handle personal information about our users and visitors; it does not cover how you or your clients use any leads exported from the Service, which remains your sole responsibility.​

Next, the policy should define what data you collect (account info, billing, usage, cookies, etc.).

Information We Collect

When you use Scape, we may collect the following types of information:​

  1. Account and Contact Information

    • Name

    • Email address

    • Password or authentication identifier

    • Company name and role (if provided)

    • Billing details for paid plans (handled by our payment processor)

  2. Usage and Technical Information

    • Log data about how you use the Service (search queries, features used, timestamps, error logs)

    • IP address, browser type, device information, and operating system

    • Pages visited, actions taken, and other analytics data within the dashboard

  3. Communication Information

    • Messages you send to us (support requests, feedback, emails)

    • Content you provide in forms, surveys, or beta programs

  4. Cookies and Similar Technologies

    • We use essential cookies to keep you logged in and secure the dashboard

    • We may use analytics cookies to understand product usage and improve the Service; you can control cookies through your browser settings or relevant consent tools

How We Use Your Information

We use the information we collect for the following purposes:​

  1. To provide and maintain the Service

    • Creating and managing user accounts

    • Processing searches, enrichments, verifications, and exports

    • Monitoring system performance, fixing bugs, and ensuring security

  2. To process payments and manage subscriptions

    • Handling plan upgrades, renewals, and billing issues through our payment providers

    • Sending transactional emails such as receipts, plan changes, or usage notices

  3. To improve Scape

    • Analyzing aggregated usage patterns to understand which features are used and where users get stuck

    • Developing new features, filters, and verification options based on anonymized data and feedback

  4. To communicate with you

    • Responding to support requests and questions

    • Sending important service updates, security alerts, or changes to this Privacy Policy

    • With your consent, sending occasional product tips or marketing communications (you can opt out at any time)

  5. To comply with law and enforce our rights

    • Meeting legal, accounting, or regulatory obligations

    • Preventing abuse, fraud, or misuse of the Service and enforcing our Terms of Use

How We Share Your Information

We do not sell your personal information. We only share it in the limited circumstances below:​

  1. Service providers (sub‑processors)
    We use trusted third parties to help us operate Scape, such as hosting providers, analytics services, email providers, and payment processors. These providers only receive the information necessary to perform their services and are bound by confidentiality and data protection obligations.​

  2. Business transfers
    If we are involved in a merger, acquisition, financing, or sale of all or a portion of our business, your information may be transferred as part of that transaction, subject to standard confidentiality protections.​

  3. Legal requirements and protection of rights
    We may disclose information if we believe it is reasonably necessary to comply with applicable law, regulation, legal process, or government request, or to protect the rights, property, or safety of Scape, our users, or others.​

Data Retention

We retain personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements.​

  • Account and billing information is kept while your account is active and for a reasonable period after closure, as required for accounting and legal purposes.​

  • Usage logs and analytics data may be retained in aggregated or anonymized form to help us improve Scape and understand product performance.

  • You can request deletion of your account and associated personal data, subject to our need to retain certain information for legal or legitimate business reasons (for example, transaction records).​

Security

We take reasonable technical and organizational measures to protect your personal information against loss, misuse, and unauthorized access, disclosure, alteration, or destruction. These measures include encrypted connections (HTTPS), access controls, and limiting access to personal data to staff and service providers who need it to operate the Service. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, such as the right to access, correct, update, or delete your data, or to object to or restrict certain processing. You can usually update your account details directly in the dashboard, or you can contact us using the details at the end of this Policy to exercise your rights. You can opt out of marketing emails at any time by using the unsubscribe link in those emails; we may still send important transactional or service messages.

International Data Transfers

Our Service and some of our service providers may be located in or process data in countries other than your own. This means your personal information may be transferred to and stored on servers outside your state, province, or country, where data protection laws may differ. When we transfer personal information internationally, we take appropriate steps to ensure it remains protected in line with this Privacy Policy and applicable law (for example, through contractual safeguards with our providers).

Third Party Services and Links

Scape may contain links to third‑party websites or services, or integrate third‑party tools such as analytics, payment processors, or support widgets. Any information you provide to those third parties is subject to their own privacy policies, not this one, and we are not responsible for their practices. We recommend reviewing the privacy policies of any third‑party sites or services you visit or use in connection with Scape.

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